Question 1

I have a question or request not covered by the website. Is there any way I can get help?

Accepted Answer

While we've tried to cover every eventuality here on our website, there's always going to be something new and challenging to keep us on our toes.  In that case, feel free to give us a call at 623-931-1793 (8 a.m. - 5 p.m. MST Mon-Fri or 10 a.m. - 2 p.m. MST Sat) or email us at UniformUSA@aol.com and we'll do our best to  help you.

Question 2

What forms of payment do you take?

Accepted Answer

We take credit cards, PayPal, and Collette's Uniform Co. gift cards at this time.  If you're using a gift card, when you check out, you'll select the gift card option in the box to the right, underneath the Order Summary, and input the gift card code. If your purchase is greater than the total on the gift card, just select the additional form of tender for payment.

And as always, if you have further questions, we can be reached at uniformusa@aol.com or 623-931-1793. Store hours are M-F 8 a.m. to 5 p.m. and Saturdays from 10 a.m. to 2 p.m.

Question 3

Do you have a brick and mortar store where I can go see products and try things on?

Accepted Answer

Indeed we do.  Our store is located at 5212 W. Camelback Rd. in Glendale, AZ. You're welcome to come in and try things on, ask questions, and make in-person purchases.  We're always happy to talk to our customers and hopefully assist them. Our store is open Monday through Friday from 8 a.m. to 5 p.m. MST and Saturdays from 10 a.m. to 2 p.m. MST.

Question 4

What are your store hours?

Accepted Answer

Our store is open Monday through Friday from 8 a.m. to 5 p.m. MST and Saturdays from 10 a.m. to 2 p.m. MST.

Question 5

The item I ordered doesn't fit.  What can I do to fix it?

Accepted Answer

If the item has been customized (e.g. a name embroidered on it or something similar), all sales are final.  However, if it hasn't been, you may be able to exchange it.  In order for an item to be returnable, it must be in saleable condition--not washed, not worn, with tags still on and any packaging it came with included--and within the 10 day window.  If those conditions have been met, it's just about letting us know and getting it back to us.

If you're close enough that you can come into our store at 5212 W. Camelback Rd. in Glendale, AZ, that's probably the best way to ensure you do get the right size, as pieces can be tried on at the store.  That also avoids having to deal with shipping and such.  If you can't make it to our shop, though, we can still help you.

First, call us at 623-931-1793 or email us at uniformusa@aol.com and let us know what the problem is.  Once that's done, ship the item and its packaging back to us at Collette's Uniforms, 5212 W. Camelback Rd., Glendale, AZ, 85301.  Please include the receipt or proof of purchase with the item. Once it's received, we will inspect it and contact you regarding the status of your exchange. Exchanges will be shipped as soon as possible after the item being exchanged is received.

Question 6

I have some blank polos and you have my logo on file. Can I get my logo embroidered on them?

Accepted Answer

You sure can! Just get the polos to us and we'll get that taken care of.  Our guaranteed turnaround time for that is 24-48 hours (plus any shipping time, if applicable), and the charge for a logo is $10 per shirt.  We can also do hats, bags, and so on with the prices starting at $10 and going up from there depending on the complexity of the job.  Things like the size of the logo, the number of stitches required, does it need constant monitoring on the machine for some reason, is it going on an item that's hard to get on the machine, etc. all impact the price of the logo, making it difficult to give a definite quote here.  But reach out to us via phone or email (or even just stop by if you're in the area) and we'll figure out pricing.

Question 7

What are my shipping options?

Accepted Answer

We do have a storefront in Glendale, AZ, where items can be tried on and purchased or simply picked up at no charge, but we also understand that sometimes that's just not convenient. For that reason, we ship throughout the United States, generally via Fed Ex or USPS at a flat rate of $10.50 per order.Basically, shipping is free when picked up in store or $10.50 for shipping to all other locations.

Question 8

I can't find what I'm looking for here.  Do you carry other items besides what's on your website?

Accepted Answer

Yes indeed!  We have access to so many other products that we just can't list them all.  If you're looking for something and can't find it here, send us a message here, email us at UniformUSA@aol.com, or call us at 623-931-1793.  We'll be happy to help you find what you're looking for!

I have a question or request not covered by the website. Is there any way I can get help?

What forms of payment do you take?

Do you have a brick and mortar store where I can go see products and try things on?

What are your store hours?

The item I ordered doesn't fit. What can I do to fix it?

I have some blank polos and you have my logo on file. Can I get my logo embroidered on them?

What are my shipping options?

I can't find what I'm looking for here. Do you carry other items besides what's on your website?

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