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Frequently asked questions

Library Tutor
  • I have a question or request not covered by the website. Is there any way I can get help?
    While we've tried to cover every eventuality here on our website, there's always going to be something new and challenging to keep us on our toes. In that case, feel free to give us a call at 623-931-1793 (8 a.m. - 5 p.m. MST Mon-Fri or 10 a.m. - 2 p.m. MST Sat) or email us at UniformUSA@aol.com and we'll do our best to help you.
  • What forms of payment do you take?
    We take credit cards, PayPal, and Collette's Uniform Co. gift cards at this time. If you're using a gift card, when you check out, you'll select the gift card option in the box to the right, underneath the Order Summary, and input the gift card code. If your purchase is greater than the total on the gift card, just select the additional form of tender for payment. And as always, if you have further questions, we can be reached at uniformusa@aol.com or 623-931-1793. Store hours are M-F 8 a.m. to 5 p.m. and Saturdays from 10 a.m. to 2 p.m.
  • Do you have a brick and mortar store where I can go see products and try things on?
    Indeed we do. Our store is located at 5212 W. Camelback Rd. in Glendale, AZ. You're welcome to come in and try things on, ask questions, and make in-person purchases. We're always happy to talk to our customers and hopefully assist them. Our store is open Monday through Friday from 8 a.m. to 5 p.m. MST and Saturdays from 10 a.m. to 2 p.m. MST.
  • What are your store hours?
    Our store is open Monday through Friday from 8 a.m. to 5 p.m. MST and Saturdays from 10 a.m. to 2 p.m. MST.
  • The item I ordered doesn't fit. What can I do to fix it?
    If the item has been customized (e.g. a name embroidered on it or something similar), all sales are final. However, if it hasn't been, you may be able to exchange it. In order for an item to be returnable, it must be in saleable condition--not washed, not worn, with tags still on and any packaging it came with included--and within the 10 day window. If those conditions have been met, it's just about letting us know and getting it back to us. If you're close enough that you can come into our store at 5212 W. Camelback Rd. in Glendale, AZ, that's probably the best way to ensure you do get the right size, as pieces can be tried on at the store. That also avoids having to deal with shipping and such. If you can't make it to our shop, though, we can still help you. First, call us at 623-931-1793 or email us at uniformusa@aol.com and let us know what the problem is. Once that's done, ship the item and its packaging back to us at Collette's Uniforms, 5212 W. Camelback Rd., Glendale, AZ, 85301. Please include the receipt or proof of purchase with the item. Once it's received, we will inspect it and contact you regarding the status of your exchange. Exchanges will be shipped as soon as possible after the item being exchanged is received.
  • I have some blank polos and you have my logo on file. Can I get my logo embroidered on them?
    You sure can! Just get the polos to us and we'll get that taken care of. Our guaranteed turnaround time for that is 24-48 hours (plus any shipping time, if applicable), and the charge for a logo is $10 per shirt. We can also do hats, bags, and so on with the prices starting at $10 and going up from there depending on the complexity of the job. Things like the size of the logo, the number of stitches required, does it need constant monitoring on the machine for some reason, is it going on an item that's hard to get on the machine, etc. all impact the price of the logo, making it difficult to give a definite quote here. But reach out to us via phone or email (or even just stop by if you're in the area) and we'll figure out pricing.
  • What are my shipping options?
    We do have a storefront in Glendale, AZ, where items can be tried on and purchased or simply picked up at no charge, but we also understand that sometimes that's just not convenient. For that reason, we ship throughout the United States, generally via Fed Ex or USPS at a flat rate of $9.50 per order. In the case of our partner school customers, in addition to the flat rate shipping option, we do also offer free shipping to the applicable campus. Basically, shipping is free when delivered to campus or picked up in store or $9.50 for shipping to all other locations. Note: For campus deliveries, failure to provide student's name, grade, teacher, and campus may cause your order to be delayed.
  • I would like to add a custom logo or name to an item I order from you. How can I do that?
    For a new or custom logo, email a copy of the logo art to us at uniformusa@aol.com and let us know that it's a new logo and the item or items you want it on, as well as where you want it on the items. Please include your phone number in the email so we can call you to get payment of the one-time setup fee over the phone and get answers to any questions we may have. Once we have the logo set up for our machines, we keep it on file, so anytime you need that logo put on a new item, you just pay for the embroidery and not the embroidery AND set-up. Pricing for logo set-ups starts at $45 and goes up depending on complexity, stitch count, size, etc. To put a name or some other text on an item, email us with information regarding what item you want to put it on (for example, which item in your order and your order number), where specifically on that item you want it, and what exactly you want it to say. Again, please include your phone number in the email so we can call you to get payment and get answers to any questions we may have. As a general rule, we charge $5 per line of text on an item you order from us.
  • Do you do screen printing?
    We do! As with the embroidery, email us the logo at uniformusa@aol.com and tell us what you want done. For the screen printing, we do have a job minimum of 36 pieces, so if you only want a few pieces, you may be better off with embroidery. And because the process of screen printing involves one screen per color, the one-time set-up fee is $45 per screen--so the set-up fee for a 3-color logo will be $135, for example. Once you've emailed us the logo and we see what exactly you want for the job, we can give you a more specific price. And again, as with the embroidery, we keep the screens and can do new pieces anytime you need them, without that set-up fee. And because our physical store services various industries, we have access to hundreds of clothing and accessory options for you. Just let us know what you want and we'll do our best to help you get it.
  • What's the turnaround time for an embroidery job?
    For a new logo, we generally estimate 7-10 business days after receipt of the art. If we're embroidering a logo on file, the job is usually faster--call it 4-7 business days. The points in the process that tend to take the most time are setting up the logo for our machines and getting the blanks to embroider. In all cases, we do try to get every job completed as quickly as possible, but if you have a deadline you're trying to meet, let us know so that, if we can, we get it done in time for you. We can't promise a quicker turnaround time, but we will try. Note: An order of hats can sometimes take a little longer to complete. Embroidering hats requires resetting the machines specifically for hats, which does add extra time to the process. Generally, it's only a day or two longer than our standard turnaround time, however.
  • What's the turnaround time for a screen printing job?
    Generally, we estimate 7-10 business days once we have your art.
  • Do you have a minimum quantity for custom orders?
    For embroidery orders, the only category that has a minimum is hats. Because that process is slightly different than shirts, for example, we do request at least two hats be ordered. But for other categories, we can embroider one or two or 20 pieces as needed. For screen printing jobs, we have a minimum of 36 pieces. You can combine product styles and colors to reach that 36-piece minimum--say 24 tees and 12 hoodies, or 12 blue tees, 12 red tees, and 12 black tees. There just have to be at least 36 pieces getting the same design and ink color(s). In other words, while you can get 18 black tees and 18 white tees all with a red ink design, for example, you can't do 18 black tees with white ink and 18 white tees with black ink.
  • Can I combine items to reach the 36-piece minimum for screen printing?
    Yes. You can combine product styles and colors to reach that 36-piece minimum--say 24 tees and 12 hoodies, or 12 blue tees, 12 red tees, and 12 black tees. There just have to be at least 36 pieces getting the same design and ink color(s). In other words, while you can get 18 black tees and 18 white tees done, all with a red ink design, for example, you can't do 18 black tees with white ink and 18 white tees with black ink.
  • How do I choose ink or thread colors?
    If you already have PMS (Pantone Matching System) colors for your design, just provide them with your artwork. If you don't have PMS colors or you need help choosing colors, our team can make recommendations for you based on the art provided and what will look best on the item colors you selected. Just give us a call at 623-931-1793 or email us at uniformusa@aol.com and we'll work it out with you.
  • What file types can you use for my logo?
    Please send your artwork to us at uniformusa@aol.com in either a .jpg, .png, or .pdf format. Note: In order to get the best quality print or embroidery on your items, it is important that you provide us with the highest quality artwork you can get your hands on.
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